Stay Casino Terms and Conditions

Welcome to the official Stay Casino terms and conditions page. This document sets out the general rules, registration terms and casino policy that govern every account holder using our platform in Australia. By creating an account, you confirm that you have read, understood and agreed to these terms of use, and that you accept the Stay Casino rules described below. We recommend that every player review this user agreement carefully before depositing funds or claiming a promotion, since it explains how registration, verification, payments, bonuses and dispute resolution are handled across the site.

1. Eligibility and Registration Rules

These registration terms apply to anyone who wishes to open an account with Stay Casino. To comply with our casino policy and applicable licensing obligations, the following conditions must be met before an account can be activated.

1.1 Minimum Age Requirement

Players must be at least 18 years old to register, deposit or play at Stay Casino. Age verification forms part of our standard KYC process, and any account found to belong to a minor will be closed immediately, with all funds forfeited in accordance with these site rules.

1.2 One Account Per Person

Under these general terms, each player is permitted to hold only one account. Duplicate accounts, whether created using different personal details, devices, IP addresses or payment methods, breach the Stay Casino terms and conditions and may result in suspension, closure and forfeiture of winnings.

2. Account Verification (KYC)

Stay Casino applies mandatory Know Your Customer (KYC) checks in line with responsible casino rules and anti-money-laundering obligations. Before your first withdrawal, you will be asked to submit:

• A valid government-issued photo ID (passport or driver's licence);
• Proof of address dated within the last three months (utility bill or bank statement);
• Proof of payment method ownership (card photo with masked digits, e-wallet statement, or crypto wallet confirmation).

Verification typically takes between 24 and 72 hours. Failure to complete KYC in accordance with these terms of service may delay or prevent withdrawal processing.

3. Deposits and Withdrawals

All financial transactions are subject to the withdrawal terms outlined in this section. Stay Casino accepts a wide range of payment options for Australian players, including PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer.

Withdrawals can only be paid to the same account or wallet used for depositing, in line with standard casino policy designed to prevent fraud. These withdrawal terms may be reviewed periodically and updated to reflect changes in payment provider requirements.

4. Bonuses, Promotions and Bonus Terms

Stay Casino offers a Welcome Bonus of up to A$500 plus 100 free spins across the first three deposits, split as follows:

1. 1st deposit: 100% match up to A$200 + 50 free spins;
2. 2nd deposit: 50% match up to A$150 + 30 free spins;
3. 3rd deposit: 75% match up to A$150 + 20 free spins.

All bonus funds are governed by strict bonus terms and wagering requirements. The bonus amount, plus any associated free spin winnings, must be wagered 35 times (35x) before funds become eligible for withdrawal. These Stay Casino wagering requirements apply to every deposit bonus, cashback offer and free spin package unless stated otherwise in a specific promotion's individual bonus terms. Not all games contribute equally toward wagering requirements, and players should always check the promotion page for contribution percentages before opting in.

4.1 VIP Programme

Loyal players progress through five tiers — Bronze, Silver, Gold, Platinum and Diamond — unlocking cashback of 10% to 20%, faster withdrawals and dedicated support, all administered under the same Stay Casino terms and conditions that apply to standard accounts.

5. Gaming Rules and Fair Play

Stay Casino's library features 4,000+ games from more than 50 licensed providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming. All slots and table games use a certified Random Number Generator (RNG), independently audited to guarantee fair outcomes. These general rules of fair play apply equally to desktop, Android APK and iOS Progressive Web App users.

6. User Conduct and Prohibited Activities

By accepting this user agreement, players agree not to engage in any of the following prohibited actions, which constitute a serious breach of our terms of service:

• Creating or operating multiple accounts;
• Using bots, scripts or automated software to play games;
• Using a VPN or proxy to disguise your true location;
• Engaging in bonus abuse, collusion, chargeback fraud or identity fraud;
• Providing false or misleading information during registration or KYC.

Violation of these site rules may result in immediate account suspension, forfeiture of winnings and, where necessary, reporting to relevant authorities.

7. Limitation of Liability

To the maximum extent permitted by law, Stay Casino shall not be liable for indirect, incidental or consequential losses arising from use of the platform, including technical faults, connectivity issues or third-party payment delays. Nothing in these terms and conditions excludes liability that cannot lawfully be excluded under Australian consumer protections applicable to the player.

8. Account Closure and Responsible Gambling

Players may close their account at any time by contacting support. Stay Casino also offers responsible gambling tools consistent with these general terms, including:

• Deposit, bet, loss and session limits;
• Cooling-off periods of 24 hours, 48 hours, 7 days or 30 days;
• Self-exclusion for 6 months, 1 year, 5 years or permanently.

Stay Casino reserves the right to close or suspend accounts that breach these Stay Casino terms and conditions, or where required by regulatory obligation.

9. Changes to These Terms

Stay Casino may amend this user agreement, including the bonus terms, withdrawal terms and general casino rules, at any time to reflect regulatory, technical or operational changes. Updated T&Cs take effect once published on this page, and continued use of the platform constitutes acceptance of the revised terms of use. Players are encouraged to check this page periodically for the latest version of our casino policy.

10. Governing Law and Dispute Resolution

Stay Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. These Stay Casino terms and conditions are governed by Curaçao law. Any disputes should first be raised with our support team; if unresolved, players may escalate the matter through the licensing authority's dispute resolution channel. These general rules do not limit any statutory rights available to Australian consumers.

11. Intellectual Property

All logos, graphics, software and content on this site remain the property of Stay Casino or its licensors. Reproduction, distribution or modification without written consent is prohibited under these terms and conditions.

12. Data Protection

Stay Casino protects player data using 256-bit SSL/TLS encryption and processes personal information solely for account management, KYC verification and regulatory compliance, consistent with our casino policy on privacy and data protection.

13. Contact Details

For any questions regarding these Stay Casino terms and conditions, our site rules, or your account, our support team is available via live chat 24/7, or by email at [email protected] (replies within 12 hours).

Frequently Asked Questions

Where can I read the full Stay Casino terms and conditions?

The complete Stay Casino terms and conditions are published on this page and updated whenever our general rules or bonus terms change.

What are the wagering requirements for bonuses?

Standard wagering requirements are 35x the bonus amount, as detailed in our bonus terms for each promotion.

Do the T&Cs apply to VIP players?

Yes, the same T&Cs and Stay Casino rules apply to all account holders, including VIP members, unless a specific promotion states otherwise.

How do I contact support about the terms of service?

Email [email protected] or use live chat for questions about our terms of service or registration terms.

These Stay Casino terms and conditions form a binding user agreement between you and the operator. By registering, depositing or playing, you confirm acceptance of these terms of use, our casino policy and all associated general rules. If you have any doubts about the site rules, withdrawal terms or bonus terms described above, please contact our support team at [email protected] before continuing to play.